Arq return policy12/30/2023 ![]() ![]() Here are some of the minor details of our Returns Policy worth knowing. We can refund your entire order within 14 days of receipt as per our policy, and you can place an alternative order for your preferred colour/size. We cannot offer exchanges on online orders through our warehouse. ![]() Check where your local store is here at /ie/stores We do not offer exchanges on Warehouse Clearance items. You can exchange an online order in our Life Style Sports stores up to 28 days from receipt - stock dependent. For customers using credit or debit cards, this will be refunded back onto the same card. We will refund you to the same method of payment you used when you originally placed your order. Refunds are usually processed on the day they are received back, but due to increased demand over Christmas returns can take up to 30 working days for refunds to show up on your account. HOW LONG DOES IT TAKE TO PROCESS A REFUND? Please use a trusted carrier and keep a proof of postage. We will always reimburse you for any postage paid to get a faulty item returned to us. If you think the item you received is faulty or otherwise not up to scratch- get in touch at Alternatively, you can call our Customer Care team on the below number Nobody is perfect, and in rare instances, this can stretch to our products. Please use a trusted carrier and keep proof of postage. ![]() We will always reimburse you for any postage paid to get an incorrect item returned to us. Alternatively, you can call our Customer Care team on the below number Email is monitored 9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. In the unlikely event the item you received is incorrect for any reason - please get in touch via email with our Help Team at immediately. We aim to get you exactly what you ordered to you. WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER? If the item you received was wrong/faulty - read on. We always recommend using a trusted postal service that can provide proof of postage. For international orders, you will need to pay the return postage cost. Returns are free to post back to our warehouse. If you would like some more help on this, mail us HOW MUCH IS IT TO RETURN? When returning your order, write down your Order Number and full name clearly on some paper and include this in your return. To save on paper, we don't ship with a return label, as you don't actually need one. We think we have it covered, but if you still have questions that need answering, get in touch with the team MY ORDER DIDN'T COME WITH A RETURNS FORM. Here are our more commonly asked FAQs to help guide you through the Returns Process. Swimwear and Underwear must have the Hygiene Seal intact and in place. Pack your item carefully, preferably in the original packaging - it's reusable. To arrange a return and print your Returns Label, go to parcelconnect.ie/return/įor free, labelless returns, drop your parcel off at your local convenience store. You can drop your item off at your local Parcel Connect location for free. (You will need a printer to print off a label for FREE DROP-OFF) FREE DROP-OFF: Download and print your Free Return Label and find your local Drop-Off location here at Post-Parcels/Click-and-Post/Returns You can schedule a free drop-off at your local post office, parcel locker or Post Point location. To find your nearest store and opening hours click here for our Store Locator Returning In-Store PurchasesĪny purchases made from 14 October 2023 can be returned to a store for a full refund, exchange or gift card to the value of before 10th January. Online refunds cannot be processed in Life Style Sports stores. We'll accept the email on your phone, so no need to print anything. You'll need a copy of your email confirmation. You can return your online order to our stores for an exchange or gift card to the value until the 10th January 2024. Returns are free, so you will not be charged when you drop off your parcel or your refund is processed. Online refunds cannot be processed in our stores. Returns must be posted back to our warehouse for a refund. Until 10th January 2024, you can refund, exchange, or get a gift card for all purchases made in-store or online across the festive season.Īll orders from 18th November 2023 can be returned for a refund until 10th January 2024. We've extended our returns policy for the holiday season. Don't see the answer you're looking for? Mail us at the Christmas season, returns may take up to 30 days to be processed due to increased demand. We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. If it doesn't fit or you've changed your mind, no problem.
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